Frequently Asked Questions
ReturnAny refund initiated from our side takes approximately 7-10 working days to reflect in your account. Refund of Shipping Charge The shipping charge is refunded ONLY for a whole or complete order that is returned. No shipping charge is refunded for any return of partial orders.
- Can the refund be credited to another account?
What are your delivery charges ?
For all local orders a standard rate of 350/= will be charged on top of the bill value and will be managed by a third party delivery agent.
In addition, if your basket contains a voluminous or heavy item, an additional charge may be applied.
For all international orders , we will get in touch with you with regard to the shipping rates applicable for each country.
When will i get my delivery?
In most cases, you will receive the delivery within 4-6 working days. However, if your shipping address is in Northern or Eastern province delivery may take 6-8 days.
Return / Exchange
- How do I return my product (applicable for damaged goods, wrong product, not happy with the product size etc)
Please follow the necessary steps to ensure a hassle free return process
- Email us on email@example.com
- We will arrange for a pickup: Within 2-3 working days in Metro Cities & Within 5 working days in Non-Metro Cities
- Once the product has been picked up, we will initiate a refund for the entire order or the items returned (The refund usually takes about 7 – 10 business days to reflect in your account)
- You can then place a fresh order for the returned items
- What is the duration for a return / exchange process?
We allow our customers a 30 day limit to return the product either online or at our stores.