FAQs

Frequently Asked Questions

Return

Any refund initiated from our side takes approximately 7-10 working days to reflect in your account. Refund of Shipping Charge The shipping charge is refunded ONLY for a whole or complete order that is returned. No shipping charge is refunded for any return of partial orders.
  • Can the refund be credited to another account?
No. The refund is automatically credited to the account from which the payment was made. No credits to another account can be done.

Delivery

  • What are your delivery charges ?

For all local orders a standard rate of 350/= will be charged on top of the bill value and will be managed by a third party delivery agent. 

In addition, if your basket contains a voluminous or heavy item, an additional charge may be applied. 

For all international orders , we will get in touch with you with regard to the shipping rates applicable for each country. 

  • When will i get my delivery? 

In most cases, you will receive the delivery within 4-6 working days. However, if your shipping address is in Northern or Eastern province delivery may take 6-8 days. 

Return / Exchange

  • How do I return my product (applicable for damaged goods, wrong product, not happy with the product size etc)

Please follow the necessary steps to ensure a hassle free return process

  1. Email us on digital.hq@ilovetrinity.applybright.com
  2. We will arrange for a pickup: Within 2-3 working days in Metro Cities & Within 5 working days in Non-Metro Cities
  3. Once the product has been picked up, we will initiate a refund for the entire order or the items returned (The refund usually takes about 7 – 10 business days to reflect in your account)
  4. You can then place a fresh order for the returned items

 

  • What is the duration for a return / exchange process?

We allow our customers a 30 day limit to return the product either online or at our stores.

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